Privacy is always on our minds here at Trexity, that's why our calls route through a proxy system. Each time you place a call through our platform, a session is created using our phone numbers and your phone number is hidden. Every call through Trexity is recorded.
It's like we're setting up a secret meeting room for both parties and everyone is blind folded.
Because we are routing calls through our number, you will not be able to call the number back to reach the driver, merchant, or customer.
What to expect
When you make a call or are being called, an automated message will notify you of who is calling. For example, a merchant will hear: "A Trexity driver is calling you regarding a delivery".
If you are the one calling, it will ring a few times while the recipient listens to the message.
Why did we do this?
To protect the contact information and maintain privacy of our merchants, drivers, and customers. It also helps us solve any issues that may come up during a delivery.