In the case that your car breaks down, it's important to make sure that you remain safe and contact us via the driver app to notify our team that you are unable to drive. Our primary goal is to help you out, and make sure that we can communicate this back to our merchant.
Accepted a delivery, but not yet picked up
If you were on your way to pick up the delivery, it's important that you Renounce the acceptance and allow another driver to pick it up. Let's focus on helping you get your car troubles resolved and move the delivery opportunity to another driver.
Travelling with the delivery
If you have the delivery in your possession and your car is having troubles, you can contact us via the Trexity Driver App for immediate assistance. Our team will be there to help you remain safe and protect the merchant delivery so that it can reach the customer safely.