Pickup windows

How pickup windows work

Depending on your required service level, choose a pickup window that works for you. We'll come to your store during that window, scan your packages, and deliver them that same day.

• The lead time for when you can schedule a delivery for a specific window may vary. Check your Merchant Portal for timing.
• Routes already scheduled for a pickup window can be edited up until up the lead time expires.
• You will need to print labels before the pickup window starts.

Service level: Flexible

Ottawa, ON

Mon–Fri	Sat & Sun
9am - 11am 11am – 2pm 2pm – 4pm 4pm – 6pm	9am – 11am 11am – 2pm 2pm – 4pm

Greater Toronto Area, ON

Mon–Fri	Sat & Sun
9am - 11am 10am – 12pm 12pm – 2pm 2pm – 4pm 4pm - 6pm	9am – 11am 11am – 2pm 2pm – 4pm

Calgary, AB

Mon–Fri	Sat & Sun
9am - 11am 11am – 1pm 1pm – 3pm 2pm – 4pm	9am – 11am 11am – 1pm 1pm – 3pm

Winnipeg, MB

Mon–Fri	Sat & Sun
9am - 11am 11am – 1pm 1pm – 3pm 3pm – 5pm	9am – 11am 11am – 1pm 1pm – 3pm

Vancouver, BC

Mon–Fri	Sat & Sun
10am - 12pm 12pm - 2pm 2pm - 4pm	11am - 2pm

Kitchener-Waterloo-Cambridge, ON

Mon–Fri

11am - 2pm

If you have any questions regarding pickup windows, please reach out to us at [e-mail].