- Log in to your merchant portal.
- In the Routes view, click on the route ID for which you want to call the driver.
- There will be a Call Driver button next to the driver's name.
- Note: This will only show up when a driver has accepted a delivery.
- Select which phone number you are calling from.
- Dial the number we provide you to reach the driver.
Note: The number we provide you is NOT the driver's number and the number they see is NOT your number. We act as an intermediate between the two to protect everyone's privacy.
All calls are recorded.