When creating a delivery, you can set a few different requirements such as proof of delivery, alcoholic products, perishable items, and items that can't be left unattended. This helps us send the right courier for the job.
Please note that in order for us to enforce these important requirements, we require you to enter the recipient's phone and email when creating your deliveries. If those fields are somehow left blank, the system may default to your contact details on file. This means you'll receive important communications meant for the recipient that are needed for successful delivery.
Photo (proof of delivery)
Check this box for packages that can be left at the door. The courier will take a photo as proof of delivery, which you can see in your route details in the merchant portal.
PIN Verification (proof of delivery)
Checking this box means the package must be accepted by a person at the drop-off location and CANNOT be left at the door. Trexity will send a PIN to the contact info noted in the delivery details under Recipient Phone and Email. Whoever is receiving the package must give the courier this PIN in order to complete delivery.
Otherwise, the packages will be returned to the pickup location. Return fees apply.
Note: All prescription, alcohol and tobacco/vape deliveries must use PIN verification as they cannot be left unattended.
You're required to check this box for any delivery that contains alcoholic products. This means:
- Couriers must be of legal age and have proper certification to deliver alcohol.
- They’re also required to check the ID of the recipient to make sure they’re of legal age.
- In order to complete the delivery, someone of legal age must be at the drop-off location and give the courier the PIN that Trexity sends the recipient. Otherwise, the packages will be returned to the pickup location. Return fees apply.
Can Deliver Alcohol
Check this box if your delivery contains any amount of alcohol at all, even if products contain only trace amounts like kombucha or non-alcoholic beverages. We'll make sure to send couriers who are able to accept and deliver products containing alcohol.
Can Deliver Perishables
Checking this box lets us know that there are perishable items being transported. All perishable items must be packaged and insulated to withstand delivery.